Terms & conditions

These terms cover the use of the Muxvox apps — Muxvox Desktop and Muxvox Remote — and this website. By installing or using the apps, you accept them.

Who we are

Muxvox is a registered brand of Mountaineers Holding B.V.

Mountaineers Holding B.V.
Amstellaan 9
5691 HC Son en Breugel
The Netherlands
hello@muxvox.io

Plans and subscriptions

Muxvox Personal is free: one desktop, up to two phones per session, all core audio features. Muxvox Team is a paid subscription licensed per Mac running Muxvox Desktop, at the prices shown on the pricing page at the time of purchase, plus any applicable VAT or sales tax shown at checkout. Connected phones are free on every plan and are never billed. Nothing converts from free to paid by itself: you only ever pay by explicitly subscribing.

• Renewal: subscriptions renew automatically, monthly or yearly, until cancelled. Payment is handled by Stripe.
• Cancellation: cancel any time via the customer portal (see the account page). Paid features remain active until the end of the period already paid for; the desktop then returns to Personal. Your configuration is preserved.
• Seats: one seat activates one Mac. You may move a seat to another Mac by releasing the old activation. Seat counts can be changed on a running subscription; a decrease applies to new activations and never forcibly disconnects a meeting in progress.
• Trial: the free Team trial lasts 3 days, is started from inside the desktop app, requires no payment method and ends by itself — it never converts into a charge.
• Withdrawal and refunds: if you are an EU consumer, you have a 14-day right of withdrawal from a new subscription; contact hello@muxvox.io and we will refund the purchase. Beyond that, statutory rights remain unaffected.
• Early access: installations from the free early-access period keep Team-level features for the announced grandfather window before moving to Personal.

Features may still change as the product matures, and we may update, suspend or discontinue parts of it; if a change materially reduces what a paid plan includes, we will say so before your next renewal.

Your licence

We grant you a non-exclusive, non-transferable licence to install and use the apps for your own meetings — personal or within your organisation. You may not:

• resell, rent out or redistribute the apps or the download files;
• reverse engineer, decompile or modify the apps, except to the extent mandatory law expressly permits it;
• remove or obscure Muxvox branding or notices.

Using Muxvox responsibly

Muxvox turns phones into live microphones. You are responsible for using that lawfully:

• Only connect devices you own or are authorised to use, on networks you are authorised to use.
• Make sure the people in the room know their voices are being picked up and carried into the meeting, and obtain any consent that the laws that apply to you require — particularly where calls are recorded.

Intellectual property

The apps, this website, the Muxvox name, logo and brand assets are the property of Mountaineers Holding B.V. These terms transfer none of that to you beyond the licence above.

No warranty

The apps and the website are provided "as is" and "as available", without warranties of any kind, express or implied — including fitness for a particular purpose. Audio quality and latency depend on your network, your devices and your acoustics, which are outside our control. Early-access software in particular may contain bugs.

Liability

To the maximum extent permitted by law, Mountaineers Holding B.V. is not liable for indirect or consequential damage arising from the use of Muxvox — including missed meetings, lost recordings or network issues. Where liability cannot be excluded, it is limited to the amount you paid us for Muxvox in the twelve months before the event (during free early access: nothing). Nothing in these terms limits liability for intent or gross negligence, or any other liability that cannot lawfully be limited.

Privacy

How we handle data is described in the privacy policy. The short version: no accounts, no audio through our servers, no analytics.

Changes

We may update these terms; the current version always lives at this address with its date at the top. If a change materially affects your rights, we will call it out on the site before it takes effect.

Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands, unless mandatory consumer law gives you a different venue.